Job Introduction
Our Team:
Business Support is key to the success of our Adult Social Care and Safeguarding Services to ensure services run smoothly, so that our frontline colleagues can deliver our services out in the community.
We support Adult Social Care operational teams across a range of services including the Appointee Service, Safeguarding, First Contact, and Adult Learning Disabilities Teams. Our role is to provide dedicated administrative support working closely with our Operational Team Managers and our Social Work Practitioners enabling them to concentrate on the people who need our support. Our Business Support role aims to have a positive impact on people across Staffordshire.
Main Responsibility
About the role:
We are looking to appoint a Senior Administrator within the Staffordshire County Council Appointee Service, based at 1 Staffordshire Place, Stafford.
The role will be responsible for application & collection of DWP benefits, arrangements for paying expenses including utility bills, care contributions and personal weekly allowance to maintain a person’s financial health, safety & wellbeing.
You will use departmental databases and systems and the full range of Microsoft packages as part of your daily administrative work.
The main duties will include:
- Use of online financial systems to process payments in accordance with financial regulations & audit requirements
- Maintaining and monitoring ICT systems including the input and retrieval of data
- Producing high level, accurate documents
- Varied administrative and customer care duties
The Ideal Candidate
What you’ll bring:
Working within Business Support requires teamwork, good organisational skills and a good level of competency using IT systems.
You’ll also need:
- Good communication skills as you will be expected to interact with people across the organisation and externally via phone, in person and email
- Experience in financial transactions in line with financial procedures and audit requirements
- A flexible approach to work as sometimes things can change, and you will need to be able to prioritise work and sometimes reorganise tasks quickly
- A passion to always give the best service
If you’re unsure whether your experience or skills are suitable please contact Debbie Clayton-Smyth debbie.clayton-smyth@staffordshire.gov.uk (01785 895667) Nichola Gould nichola.gould@staffordshire.gov.uk (01785 266944) for further information.
The role will support the whole of the Appointee Service so there may be a requirement to work from other offices, when required. We are, however, currently working both from the office and remotely and it is anticipated that this will continue.
Closing Date: 21st January 2024
Interview Date: To be agreed
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
