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Financial Affairs Service - Administrator

Job Introduction

Our Team:

The Financial Affairs Service plays a key role within Adult Social Care & Safeguarding by supporting vulnerable people who lack the mental capacity to manage their own finances by acting as court appointed Deputy or Department for Work and Pensions (DWP) approved Appointee. The services aims to enhance the wellbeing of our customers whilst keeping them safe from financial abuse and ensuring their independence and choice are maintained.

Main Responsibility

About the role:

We are looking to appoint an Administrator within the Financial Affairs Service, based at 1 Staffordshire Place, Stafford.

The role will be responsible for application and collection of DWP benefits, arrangements for paying expenses including utility bills, care contributions and personal weekly allowance to maintain a person’s financial health, safety & wellbeing.

You will use departmental databases and systems and the full range of Microsoft packages as part of your daily administrative work.

The main duties will include:

  • Use of online financial systems to process payments in accordance with financial regulations & audit requirements
  • Maintaining and monitoring ICT systems including the input and retrieval of data
  • Producing high level, accurate documents
  • Varied administrative and customer care duties

The Ideal Candidate

What you’ll bring:

Working within The Financial Affairs Service requires teamwork, good organisational skills and a good level of competency using IT systems.

You’ll also need:

  • Good communication skills as you will be expected to interact with people across the organisation and externally via phone, in person and email.
  • Experience in financial transactions in line with financial procedures and audit requirements.
  • A flexible approach to work as sometimes things can change, and you will need to be able to prioritise work and sometimes reorganise tasks quickly.
  • A passion to always give the best service.

If you’re unsure whether your experience or skills are suitable please contact Nichola Gould (01785 266944)  or Debbie Clayton-Smyth  (01785 895667)  for further information.

The role will support the whole of the Financial Affairs Service so there may be a requirement to work from other offices, when required. We are, however, currently working both from the office and remotely and it is anticipated that this will continue.

Closing Date:  19th May 2024
Interview Date:  29th May 2024


About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.


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Disability confident committed Armed Forces Covenant. Proudly supporting those who serve. Gold Award