Job Introduction
Our Family Hubs are a local support centre for families with children and young people aged 0-19 years, (aged 25 with Special Educational Needs & Disabilities (SEND) needs).
They are a place:
- to get help, information, advice, guidance and support to overcome difficulties and build stronger relationships.
- that provides a multiagency offer that can be accessed face to face or virtually.
Main Responsibility
You will provide excellent customer care and a professional reception service meeting and welcoming families, children and young people ( 0-19 years) into our Family Hubs.
You'll also:
- manage incoming telephone calls, emails and enquiries about services
- register new service users and signposting to relevant activities and provision within the district.
The Ideal Candidate
You'll have good organisational skills and experience of using a wide range of IT systems including MS Office.
You’ll also need:
- good communication skills because you’ll interact with lots of people on the phone, in person and by email
- a flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
- a passion to always give the best service
You'll be based in the Staffordshire Family Hubs in the South of the county, however you will be required to cover any of the other sites in Staffordshire in the event of holidays or sickness so you will need to be able to travel throughout the county when needed.
For further information please contact Kate Tomson-Rayner, Family Hub Manager - Stafford District at kate.tomson-rayner@staffordshire.gov.uk
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
