Job Introduction
About this Service
- Do you want to work in the valued community setting?
- Are you looking for a rewarding, inspiring and unique role?
- Do you have a passion for great customer service?
The Wombourne Centre has four meeting rooms of various sizes used by an array of groups from the community, as well as housing the library.
We see our role as more of a vocation, supporting community well-being and providing a much-needed service to existing and new library customers.
If you are looking for a role to make a real difference to the lives of those within local communities, this role could be just the job for you!
You’ll will be someone who enjoys a challenge and embraces change, who is a natural leader and a team player. This is an opportunity to make a real difference1
The post is a job-share vacancy, working an average of 16 hours per week on a two-week work pattern (see shift pattern below)
Main Responsibility
You will have responsibility of the day-to-day operational delivery of the library service. This covers:
- shared line manager responsibility for 4 library assistants, ensuring as a team you deliver a high standard of customer service.
- working with local groups and partners to encourage and support maximum use of community facilities.
- engaging with the local community to understand local needs, and prioritise those needs in service delivery.
- ensuring the smooth running of administration and financial functions within library and community centre responsibilities.
- carrying out premises management duties in relation to health and safety, building maintenance and compliance works.
You will also deliver training and effective support to your team to enable them to meet the demands of their role and always ensure a positive customer experience.
The Ideal Candidate
What you’ll bring
You must be:
- a positive, consistent leader, motivating the team to work to the best of their ability and maximising performance.
- an effective organiser, ensuring the effective deployment of staff and resources within the library and the wider district.
- empathetic, providing a customer focussed service, helping people make connections with other services and partner organisations.
- ambitious, enthusiastic and proactive person with great customer service skills together with experience of managing or supervising other people.
- confident and calm person with integrity and the imagination to help the service move forward, together with experienced of premises management
You may be required to adjust your timetable at times to cover absences of team members, for example, and so would suit someone with the availability and flexibility to accommodate this.
Shift Pattern
Week 1 - 13 hours
Monday 9.00-1.00pm (4 Hours)
Wednesday 9.00-1.00pm and 2pm-7pm (9 hours)
Week 2 - 19 hours
Monday 9.00-1.00pm (4 hours)
Wednesday 9.00-1.00pm and 2pm-7pm (9 hours)
Saturday 9.00-1.00pm and 2pm-4pm (6 hours)
What you’ll get from us
You’ll receive our full support and be working in a team of high performing, dedicated and most importantly friendly colleagues.
To discuss the role further please contact :
District Managers:
Sonia Robottom - sonia.robottom@staffordshire.gov.uk
Louise Hurmson - louise.hurmson@staffordshire.gov.uk
or via telephone at 01543 334525
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
