Job Introduction
An exciting opportunity to join the Cannock Chase team, working on a site with an abundance of wildlife and historic heritage.
The Visitor Engagement Officer will lead the visitor centre operation at Marquis Drive to ensure the visitor centre is a friendly, welcoming and informative space.
The role is a diverse mix of work areas. These include; managing the visitor engagement assistant and volunteers, the small retail offer, running a range of visitor facing engagement events, booking activities, administration including room hire, working with partners, managing health and safety including building checks, working with contractors and financial reporting.
It is an exciting time for the visitor experience at Cannock Chase, as we are at the start of a £10million investment project to improve our visitor facilities. The Visitor Engagement Officer will help shape this project as it progresses over the next few years.
The role would suit someone friendly and outgoing with customer service and visitor engagement experience in the heritage sector. Public communications is key, as you will be the face of Cannock Chase Country Park.
Weekend and bank holiday working is part of the role to provide a visitor centre experience during the busiest footfall times.
Main Responsibility
Some of the things you will do are:
- Day to day running the visitor centre.
- Managing the visitor engagement assistant and volunteers, including work rotas.
- Manging the small retail offer .
- Running a range of visitor facing engagement activities, booking events and activities.
- Administration including room hire.
- Working with partners.
- Managing health and safety including building checks.
- Cash handling and financial reporting.
The Ideal Candidate
The role would suit someone friendly and outgoing with customer service and visitor engagement experience in the nature or heritage sector.
You will have experience of:
- Visitor engagement and managing visitor / conference facilities.
- Organising and running public events.
- Producing visitor information and interpretation.
- Managing staff and/or volunteers.
- Health and safety procedures.
- Basic financial management, sales and cash handling.
Interviews will be held early November.
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Cathy Taylor, Cannock Chase Site Manager on cathy.taylor@staffordshire.gov.uk
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
