Job Introduction
We have an opportunity to join our Cannock Chase team, working on a site with fantastic wildlife and historic heritage! It is an exciting time for the visitor experience at Cannock Chase, as we are at the start of an investment project to improve our visitor facilities.
You will be part of the team that look after Cannock Chase. The Visitor Engagement Assistant works with the Visitor Engagement Officer in the Marquis Drive Visitor Centre and is key to communicating with the public about the site and generating income.
Main Responsibility
Based in the Cannock Chase Visitor Centre on Marquis Drive, you will:
- Provide a warm welcome and relevant information to visitors to Cannock Chase - helping people get the most from their visit, whether it is through giving them maps of the site, information about why the site is special or hiring out accessibility trampers.
- Be the face for Cannock Chase Country Park, taking enquiries and dealing with any concerns in the first instance.
- Selling items in the gift shop, cash handling, basic stock checks and record keeping.
- Organising and administration work is required, such as taking bookings for the rooms that we hire out and checking that they are ready for use.
- Helping run family activities and events.
The Ideal Candidate
You will :
- Be friendly and outgoing with customer service experience.
- Be positive, and have a problem solving attitude
- Have an interest in and knowledge of Cannock Chase .
- Be able to inspire the public with how unique Cannock Chase is for wildlife and historical heritage.
- Have the ability to work independently but also with the Visitor Engagement Officer, volunteers and as a part of the wider Cannock Chase team.
For more information about this role, please contact Alastair Hughes-Roden alastair.hughes-roden@staffordshire.gov.uk
Interview date: Friday 24 January 2025.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
