Job Introduction
About the Role
Are you looking for a development opportunity in the Council in the newly formed Traffic & Network Management Team? Are you devoted to continuous improvement, working in a team with a varied range of roles and responsibilities across many Highways-related disciplines?
This permanent position is well suited to enthusiastic, diligent and proactive individuals who are looking to work in a thriving and supportive working environment.
Based within the newly formed Traffic & Network Management Team you will be registering and processing applications for activities on our highways network including parking permits, highway licences and temporary/permanent traffic regulation orders with the aim of minimising disruption and congestion, keeping traffic moving, ensuring safety and compliance on the network and providing a vital service to the residents of Staffordshire.
You will be working closely with the Inspection Team & Officers and use your knowledge and skills to log and assign applications to the appropriate Officer or Manager for review, respond to customer and contractor queries and to provide advice and information to applicants in line with the goals of the Traffic Management Act 2004 and the New Roads & Streetworks Act 1991.
Reporting into the Traffic & Network Coordination Managers, you will be required to maintain precise and accurate records and liaise with various internal and external companies, authorities and stakeholders.
Main Responsibility
What you’ll bring
You should possess excellent inter-personal and customer service skills, be a highly motivated, self-starter with a drive to succeed, demonstrating a positive ‘Can do’ attitude. You will be able to deal with a range of issues and conflicting demands, whilst delivering to tight deadlines and keeping calm under pressure.
What you’ll have
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Effective experience of working in a customer service and administrative environment
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Working knowledge of financial processing, including invoicing
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Attention to detail and effective personal organisation skills
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
The Ideal Candidate
You will be able to deal with a range of issues and conflicting demands whilst adhering to relevant legislation and keeping calm under pressure.
You should possess excellent inter-personal and customer service skills, be a highly motivate, self starter with a drive to succeed, demonstrating a positive 'can do' attitude.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to a range of benefits.
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
