Job Introduction
Systems Support Officer
Salary: £23,893 - £25,119 per annum - Grade 5
37 Hours per week – 2 Years Fixed Term
Are you a dynamic, self-motivated individual with a passion for IT systems and also providing good customer service? Are you devoted to continuous improvement and delivering benefits for organisations and customers? Can you turn a challenge into an opportunity? We may just have your ideal job!
Main Responsibility
The Care Systems Team supports several systems used by staff who deliver social care services to vulnerable people in Staffordshire (it’s really important work that makes a difference!!)
We’re looking for someone to join us to provide great business advice and guidance, technical support and maintenance of our systems. We are also about to embark on an exciting new project to replace our main social care case management system with a shiny new one!
The post holder will work in one of three areas of the service:
- Within a busy project team providing administrative and project co-ordination support to the Programme Lead and Project Managers
- Within our Help and Support Desk focusing on providing first-line support to system users by answering their calls, logging enquiries and providing immediate resolution to day-to-day support issues
- Focusing on supporting the delivery of changes. This requires the post holder to have a technical aptitude to undertake system configuration
For more information about the role please contact: Jen Shorter – jen.shorter@staffordshire.gov.uk or Nicola Gibson – nicola.gibson@staffordshire.gov.uk
We're happy to talk flexible working.
The Ideal Candidate
What you’ll bring
- Creative problem solving skills
- Excellent Communication and Interpersonal skills with an ability to build and maintain positive links with colleagues and stakeholders
- The ability to collate and interpret information from a range of sources into accurate reports
- Experience taking and transcribing minutes to a high level of accuracy
- Proven planning and organising skills with an eye for detail
- A dynamic and flexible approach and willingness to multi-task
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Attached documents
