Job Introduction
Are you a dynamic, self-motivated individual with a successful record IT system business support and redesign? Are you devoted to continuous improvement, delivering benefits for organisations and their customers? Can you turn a challenge into an opportunity? We may just have your ideal job!
Main Responsibility
The Care Systems Analyst role provides a fantastic opportunity to join a motivated and lively established team who provide business advice and guidance and technical support of the CareDirector system and other Social Care systems supporting staff who deliver Social Care services to vulnerable people in Staffordshire.
The role is primarily responsible for assisting in the operational management of systems that provide support to managers and their teams across adults and children’s services delivered within Staffordshire County Council and partner agencies.
More specifically you will co-ordinate and oversee the day-to-day operations of an established help desk function, ensuring that staff from front line services are supported to deliver the core activities of Social Care. You will be required to ensure current practice is relevant and appropriate.
The collaborative nature of the work requires excellent communication, interpersonal and influencing skills. The successful candidate will be a highly motivated, self-starter with a drive to succeed and a positive ‘can do’ attitude. The broad scope of the role requires a results-focused approach, supported by well-developed analytical skills and creative thinking. Social Care experience or knowledge would be an advantage but not essential to the role.
The Ideal Candidate
What you’ll bring:
- Customer service focus with a commitment to understanding system user perspective and a desire to provide the best experience for staff members contacting the help desk
- Ability to analyse and challenge current help desk practice where appropriate along with creative thinking to improve our service offering
- Confidence when liaising with suppliers and partner agencies to ensure service problems are resolved effectively and efficiently or appropriately escalated
- Adaptability to deliver support to users of IT systems specific to their individual requirements and demands in a creative manner
- Proven track record of leading and motivating colleagues
If you feel you meet the criteria within the job description, we welcome your application.
Closing Date: Wednesday 20 September 2022
Interview Date: W/C 25 September 2022
For more information about the role please contact: Jen Shorter, Care Systems Development Officer (jen.shorter@staffordshire.gov.uk) or Nicola Gibson, Care Systems Development Lead (nicola.gibson@staffordshire.gov.uk) via email to arrange a discussion.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to a range of benefits.
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
