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Strategic Engagement Lead

Job Introduction

Are you wanting to use your experience and influencing skills to drive engagement and co-production in adult social care in Staffordshire?

Staffordshire County Council are looking for a motivated person who is passionate about harnessing the citizen and user experience to inform service design and improve care quality.

This post is subject to a basic DBS check.

Main Responsibility

You will drive engagement and co-production across Health and Care, ensuring all parts of the Directorate understand the benefits and the approach of co-production and influence senior leaders and key stakeholders to embed it in everyday practice.

As a subject matter expert, you will support the development, implementation, monitoring and review of engagement strategies and initiatives with business areas to help them realise their goals and ensure engagement with diverse groups.

Using current research and best practice, you will lead on the development and review of policies, procedures, practice guidance, tools, and resources to ensure genuine and meaningful participation and engagement is embedded and make recommendations.

You will develop, implement, monitor, and review benchmarking and performance metrics against best practice and associated quality assurance standards within relevant regulations and guidelines. e.g., CQC, NICE, to ensure engagement and co-production is evidenced and measured.

The role will manage an Engagement Coordinator to support the delivery of outcomes.

This is a full-time role, with travel to services across the county as required.

The Ideal Candidate

What you will bring

You will believe strongly in and adhere to the values and principles behind co-production and will be able to effectively promote the approach to senior leaders to influence and inspire them. You will bring your extensive knowledge of the principles and philosophy that underpins co-production.

You will bring significant experience of working with senior strategic roles in a public sector organisation and extensive knowledge of the framework and practices that promote meaningful engagement and co-production with people with lived experience of health and social care.

You will be able to demonstrate integrity, transparency, and empathy for people.

What you will have

  • University degree or equivalent in a related field.
  • Substantive understanding and experience in co-production.
  • Substantive knowledge of the relevant legislation for health and social care and a sound understanding of how it is operationally applied.
  • Substantive understanding of power dynamics in large organisations and how it affects engagement strategies and tactics.
  • Substantive knowledge and understanding of people who use health and social care services and the power imbalances that exist when these services are involved in people’s lives.
  • Demonstrable knowledge of regulatory and inspection frameworks e.g., CQC.
  • Coaching and facilitative skills.
  • Collaborative leadership skills and approach.
  • Strong written and verbal communication skills.
  • Interpersonal skills.
  • Skills for networking and building relationships with individuals and organisations.
  • Conflict resolution and negotiation skills.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 


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