The First Contact Team, engages with citizens of Staffordshire, carrying out strengths based, outcome focused assessments via the telephone and other virtual means. The Care Act 2014 compliant assessments determine citizens assessed eligible needs while promoting their assets and facilitating their independence. The team develop care and support plans with people and work with Brokerage to put services in place to meet eligible social care needs.
First Contact provides a single point of access for carers of all ages, we provide information, advice, and guidance and develop assessments with carers of all ages.
1. Take Responsibility for the provision of assessments under the Care Act inclusive of all statutory functions
2. As part of the assessment process, undertake purposeful interaction with individuals, families and other professionals to understand the needs and strengths of the individual, their network of relationships and their capacity to consent.
3. Develop collaborative relationships with adults and their circles of support in order to promote positive expectations of what they can achieve, understanding their talents, wishes and feelings
Analyse information to understand risk and develop strategies to explain, avoid and manage risks.
4. Flexible working in response to business demand and the ability to work weekends when required.
The Ideal Candidate
1. Some understanding of the legislative and policy context of services for adults, Care Act and Mental Capacity Act,
2. Understanding of disability, older persons, carers and young carers and understanding the impact for individuals, their families and society.
3. Relevant past experience in assessment writing and understanding virtual assessments.
4. Able to work creatively within resource constraints.
5. Excellent organisation skills, able to prioritise work and work at pace whilst maintaining high quality work.
For further information about this role please contact Tammy Drinkwater. firstname.lastname@example.org
About Staffordshire County Council
We are no ordinary county council:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to a range of benefits.
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.