Job Introduction
The First Contact Team, engages with citizens of Staffordshire, carrying out strengths based, outcome focused assessments via the telephone and virtual means. The Care Act 2014 compliant assessments determine citizens assessed eligible needs while promoting their assets and facilitating their independence.
First Contact develop care and support plans with people and work with Brokerage to put services in place to meet their residual eligible social care needs. The team are responsible for providing accessible information to people at the right time or to direct people to the right services based upon the persons situation, this may include local support groups, health pathways and befriending support.
The team also complete in person assessment work across the county for carers and young carers of all ages. This is a hybrid role, all appropriate equipment will be provided to support this.
Main Responsibility
You will:
- Take responsibility for the provision of assessments under the Care Act inclusive of all statutory functions
- Develop a collaborative relationship with adults and their circles of support in order to promote positive expectations of what they can achieve, understanding their talents, wishes and feelings.
- As part of the assessment process, undertake purposeful interaction with individuals, families and other professionals to understand the needs and strengths of the individual, their network of relationships and their capacity to consent.
- Analyse information to understand risks and develop strategies to explain, avoid or manage risk appropriately.
- Negotiate and agree appropriate, tangible and realistic outcomes with individuals and families.
- Collaborate with other professionals, within Adult Social Care or other organisations, in order to fully understand need and enable individuals to achieve their outcomes and to be as independent as possible.
- Maintain appropriate professional records of all key discussions, findings, assessments, opinions (including factual basis) and decisions, including electronic client records and necessary performance data, in line with policies and procedures.
The Ideal Candidate
You will have:
- Some understanding of the legislative and policy context of services for adults (Care Act), and findings from enquiries.
- Understanding of disability, older persons, carers and young carers and the impact, for and the impact, for individuals, their families and society
- Knowledge of adult physical, intellectual emotional and social development and family dynamics.
- Knowledge and some experience of applying the Mental Capacity Act.
- Experience of working as part of a team.
- Curious and passionate about improvement and making a difference
- Experience of using Information Technology to create documents, data records, diary records, communication and reports.
Interviews will be held on Thursday 14th November 2024.
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Name, Job Title at: Tammy.drinkwater@staffordshire.gov.uk
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
Attached documents
