Job Introduction
An exciting opportunity has become available to lead our First Contact and All Age Carers Service.
The First Contact Service has 3 teams within the service. The teams engage with citizens of Staffordshire, carrying out strengths based, outcome focused assessments via the telephone and virtual technology. The Care Act 2014 compliant assessments determine citizens assessed eligible needs while promoting their assets and facilitating their independence. First Contact will develop care and support plans with people and work with Brokerage to put services in place to meet their residual eligible social care needs.
The service delivers a single point of access for all age carers who are supported to access information, advice and guidance. Assessments for all age carers are undertaken in person across the county.
The Service also leads on Assistive Technology and the Quick Fix Fund supporting residents across Staffordshire as required.
Main Responsibility
You will also be responsible for:
- the management of budgetary arrangements across a large operational team alongside taking the management lead for team and individual performance.
- investigating and addressing complaints.
- ensuring learning within practice and working with the senior team to identify trends in complaints.
The Ideal Candidate
You will be:
- Registered with Social Work England
- Experienced in managing social work teams/service
- Experienced in managing budgets, ensuring positive financial management to support the wider service to keep within budgetary limits whilst meeting eligible care needs in the most appropriate way
- Able to manage and investigate complaints
- Able to manage the service performance and management processes
- Experienced with managing unpredictable daily changes to work pattern, using initiative to organise daily duties whilst adhering to SCC policy and procedure to meet service demands seeking guidance from operational managers when required
- Someone who can manage and lead change positively
Interviews will be held: 10 March 2025 in person at Staffordshire Place 1.
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Tammy Drinkwater at: tammy.drinkwater@staffordshire.gov.uk
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
Attached documents
