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Senior ICT Support Officer

Please Note: The application deadline for this job has now passed.

Job Introduction

This is an exciting opportunity to join the ICT Team at Staffordshire.

Do you enjoy working with people to deliver support with exceptional service and changing solutions, then this role will be perfect for you.

As a Senior ICT Support Officer in the Application Management Team, you will have the skills, knowledge and drive to help us support our applications working alongside other technical staff within ICT as well as suppliers and our customers.

The role will primarily require a good understanding of M365, Sharepoint, Teams, ONEdrive, Power Suite and other critical major applications.

Main Responsibility

Enhanced support and technical experience and knowledge of M365, particularly Sharepoint.

Hands on involvement in the build, testing and technical support of our Electronic Document Records Management (EDRMS) system (Corporate File Plan) which is being built in M365 using SharePoint.

This includes:-

EDRMS SharePoint Site Configuration including the design, build, and configuration of sites and subsites based on business requirements.

Customisation of site templates and workflows to enhance functionality and usability of the EDRMS.

Provision of technical support and intelligence relating to the reporting, monitoring and auditing of permissions to support data integrity and compliance.

To provide end-user support for EDRMS aspect of SharePoint-related enquiries, issues, and troubleshooting for users to resolve any issues and develop solutions.

Deliver and support major projects for ongoing improvement in IT technology.

Ability and willingness to learn new technical skills with ICT’s strategic direction for our customers, suppliers and partners.

Be a part of a helpdesk rota to help resolve incidents and requests for change.


The Ideal Candidate

The ideal candidate will have significant technical experience of M365 primarily in Sharepoint administration.

Working knowledge of the Power Suite Centre of Excellence would be desirable.

They will be a good listener, working with all internal and external parties to deliver change and solutions.

An ability to react proactively in a busy team with competing demands for a large customer base.

For more information about the role please contact

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 

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Disability confident committed Armed Forces Covenant. Proudly supporting those who serve. Gold Award