Job Introduction
Do you want to work in the valued community setting of a library? In this customer facing role, you will be dealing with customers either face to face, via email or by telephone to help answer day to day library enquiries.
With a high standard of customer service, you will help us to provide a range of services that support the delivery of the library offer, including the provision of IT support, information and activities for all ages. Activities will include children's rhyme times, craft and book-related events. You will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.
You will be based at Leek Library but may be required to work at other libraries in the District, including Biddulph, Kidsgrove and Newcastle. The library is open daily Monday to Saturday.
You will work 21 hours per week. Please see the timetable below.
WEEK 1
Monday: 9.00am-5.00pm
Tuesday: 9.00am-5.00pm
Friday: 9.00am-5.00pm
WEEK 2
Thursday: 9.00am-5.00pm
Friday: 9.00am-5.00pm
Sat: 9.30am-4.00pm
Main Responsibility
To give you an idea, some of the key things you’ll do will include:
- Helping customers find the information and resources they need
- Providing essential digital support to customers using PCs within our libraries or accessing e-services
- Supporting projects and activities for all ages
- Promoting library stock, services and events through social media and outreach events
- Sales and cash handling
The Ideal Candidate
What you’ll bring
- Good time management skills
- Ability to work effectively as part of a team
- A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
- High level of self-motivation and ability to work on own initiative
- Personal drive, confidence, and enthusiasm
- Flexibility and adaptability
- An interest in working with children, delivering activities such as rhyme and story times.
For more information about the role please contact: Fiona Fowler, Onsite Supervisor at Leek Library Tel: 0300 111 8000 or leek.library@staffordshire.gov.uk
Proposed Date for interview 4th June 2024
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
