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Digital Information, Advice and Guidance (IAG) Advisor

Please Note: The application deadline for this job has now passed.

Job Introduction

An exciting opportunity has become available to work in Staffordshire County Council’s Digital Team.

The purpose of the digital team is to:

  • Manage the Staffordshire County Council corporate website, corporate intranet and partner sites to ensure a dynamic and interactive web presence that meets customers’ needs
  • Develop, Implement and deliver the organisation’s Digital Strategy
  • Deliver cost and resource efficiencies through online service delivery
  • Promote digital innovation throughout the organisation to drive efficiency and outcomes
  • Ensure statutory legislation and best practice guidelines for the web are adhered to
  • Ensure that processes, procedures and standards are implemented and developed to ensure high quality web solutions
  • Manage and support the editing community to publish content in a consistent way to high standards
  • Provide advice on digital services to all levels within the organisation including those at a senior level
  • Discover and drive digital innovation throughout the organisation

Main Responsibility

This role will specifically be focussed on the creation and maintenance of excellent Information, Advice and Guidance (IAG) content across our digital platforms, specifically our main website and Staffordshire Connects directory site. The role will report directly to the Digital Manager but will take guidance from the relevant service leads in the Health and Care directorate.

The role will be based predominantly at Staffordshire Place 1 or at home in line with the organisations home working policies. Some travel around the County may be required to meet with partner organisations.

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

For more information about the role please contact: Richard Lancaster,

The Ideal Candidate

The right candidate should have excellent written communication skills and some experience of writing web content. Experience of working in local government and a good level of digital competency should also be demonstrated along with the ability co-ordinate and organise teams to achieve the identified outcomes.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 

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Disability confident committed Armed Forces Covenant. Proudly supporting those who serve. Gold Award