Job Introduction
A vacancy has arisen for a full time Customer Services Officer to work within our Tamworth Office.
This is a full time position working behind a public facing reception dealing with customers and incoming telephone calls.
The office opening hours are
Monday Thursday 8:30-17:00
Friday 8:30-16:30
This position falls within the Corporate Directorate providing Administrative support to the Children & Families service in the Tamworth Area Office.
Main Responsibility
The main responsibility is the manning of a public facing reception and dealing with incoming calls from professionals and members of the public.
This role will also involve various administrative tasks to support the wider office, ordering items and making payments and supporting the Health & Safety of the site.
The Ideal Candidate
We are looking for someone with excellent customer service skills with the ability to display empathy and compassion to our families.
The ideal candidate will be able to prioritise to support the fast changing nature of our business.
If you would like further information regarding this position please contact Carol Sheldon at
carol.sheldon@staffordshire.gov.uk
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
