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Care Coordinator

Job Introduction

Are you caring and compassionate, looking for an exciting challenge?

Staffordshire County Council are looking for a motivated person who is passionate about providing outstanding care quality for adults with learning disabilities. We specialise in supporting adults with complex needs, profound and multiple learning disabilities, and behaviours that challenge. Our mission is to provide opportunities and choice so individuals can thrive, and our vision is to be leaders in creating a future where people with complex needs can thrive.

Our aspirations are to receive an ‘outstanding’ rating with the CQC, and we are looking for someone who shares our values, ambitions, and vision.

This post is subject to an enhanced DBS check and will require a pre-employment health assessment as part of the onboarding process. 

Douglas Road is a respite facility for up to eight adults. The service is dynamic and caters for people with varying levels of need.  People come to our service for a break and could stay for a number of days or weeks. The people we support are always changing which makes it an interesting, fast-paced and rewarding place to work.

You can learn more our services via our Facebook page:

Main Responsibility

As a Care Coordinator, you will manage the team and undertake support duties to deliver the day-to-day operations of the service, ensuring an excellent level of care to enable the people we support to have a comfortable and dignified life, where they are empowered to achieve their ambitions. As the most senior person on duty, you will be responsible for resolving problems and ensuring the smooth running of the service. You will manage a team comprising of Senior Support Facilitators, Support Facilitators and Cooks.

The role includes acting as a Key Worker for the people we support, creating and reviewing care plans and risk assessments, overseeing medication administration, assessing new referrals, managing staff, and quality assurance and compliance.

You will be expected to work flexibly across the week according to business need, undertaking a range of shifts that may include weekend, and bank holiday working, early morning, evenings, split shifts, and sleep-in duties. Rotas are subject to change depending on business need.

Although this role is based primarily at Douglas Road in Newcastle, there may be times when you are expected to work flexibly across Provider Services, including different care settings, delivery approaches, and locations, as required.

The Ideal Candidate

What you will bring

You are enthusiastic about working with people with learning disabilities and autism and are able to be caring, sensitive and patient while supporting people to be as independent as possible. You have good communication and interpersonal skills, including the ability to communicate effectively with staff at all levels, build good relationships with relatives and other professionals and the ability to relate positively to the people we support.

You are able to manage, motivate, coach and support staff and nurture a team to reach their potential.

You have sound judgement and the ability to resolve day-to-day problems, emergencies, and issues. You have conflict resolution and negotiation skills and can remain calm in challenging situations. You are able to adapt and respond positively to change and work effectively under pressure and prioritise workloads.

What you will have

  • NVQ level 2 qualification in a relevant discipline
  • Experience with administering medication
  • Knowledge and understanding of the needs of people with learning disabilities
  • Knowledge of health and safety requirements in social care settings, including safe staffing ratios
  • Knowledge of the legislative and regulatory frameworks affecting vulnerable adults
  • Knowledge of care planning and reviews and evidence of a commitment to achieving positive, personalised outcomes for individuals
  • Knowledge of the principles of person-centred support, active support model and strengths-based approaches
  • Knowledge of risk management and positive risk taking and experience assessing, managing, and mitigating risks
  • Experience in the management of staff, including supervision and performance management
  • Experience of promoting genuine community participation and inclusion for people with care and support needs

For further information about this role please contact Sam Dickinson

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.


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Disability confident committed Armed Forces Covenant. Proudly supporting those who serve. Gold Award