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Business Support Officer (PA to Social Worker)

Please Note: The application deadline for this job has now passed.

Job Introduction

We are looking for someone to provide a high level of business support administration to work within the Newcastle District Office support social work practitioners across a number of Teams.  

You will be predominantly office based, although some home working is arranged on a rota basis dependant on the demands of the service. 

Main Responsibility

  • Provide a high level of administrative support to Practitioners, as part of the Business Support Team, consistent with Directorate Standards and to improve and maintain information data on the Client Information System.
  • Be responsible for maintenance of children’s electronic records, creating and recording referrals ,  actioning step-up/step-down requests, transfer and closure of cases accurately inputting information into our Client Information System to ensure the District meets it’s relevant Performance Indicators.
  • Data cleanse and audit records to ensure accurate and complete records for performance management.
  • Co-ordinate the administrative requirements following a child’s entry into the care of Staffordshire County Council.
  • Support Practitioners in the use of PowerBI
  • Provide on the job IT training and support to Practitioners in all areas of our IT systems
  • Produce of high-quality word-processed documents.
  • Be responsible for the servicing of statutory meetings including sending out invitations, attendance and minute taking and the production and distribution of records to agreed timescales.
  • Process day to day financial transactions within the office in accordance with financial regulations.

The Ideal Candidate

  • GCSE English and Maths
  • IT Qualification (ECDL or equivalent)
  • NVQ 3 in Business Administration
  • Good written and oral communication skills
  • Experience of using Microsoft Office 365 and computer-based information systems in an office environment
  • The ability to work independently, with minimal supervision.

If you require any further information about the job, please contact Claire Rushton, Business Support Team Leader at: 

Interviews will be held on Thursday 4th April 2024

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 

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Disability confident committed Armed Forces Covenant. Proudly supporting those who serve. Gold Award