Job Introduction
We are looking for a Business Support Co-ordinator to join our team and work alongside the Brokerage team to co-ordinate the screening of case files, labelling referrals and allocating care packages.
Flexibility is required to support other areas within the wider Business and Executive Support Service when required, to meet priority demands. This will enable you to develop your skills and experience a variety of work opportunities across the service. There is an expectation that you will be both office and home working by local agreement and business needs.
The service
Brokerage is fast pace environment where allocated brokers are responsible for sourcing Residential or Domiciliary care for vulnerable adults across Staffordshire. These referrals are monitored by colleagues in the Health & Care Support Team (BEST)
The role involves providing business support functions for the Brokerage team:
- Is an opportunity to showcase your organisational and time management skills.
- Largely focusing on screening case files, labelling referrals and allocating priority care packages to brokers in a timely manner
- Inbox Management (Outlook)
- Dashboard management on Care Director
- This is role is in a busy and fast paced environment, full training will be given.
- A hybrid with flexibility to work in SP1 and from home.
Main Responsibility
You will be:
- Utilising a number of IT systems to identify, label, and allocate case referrals for care packages
- Monitoring in boxes associated with Brokerage Team where Care Package Requests come into the team workflow.
- Co-ordinating on a day to day basis work amongst other colleagues in the team.
- Providing Team performance data to help identify trends and peaks in work and potential challenges..
- Interpreting and collating data from a variety of sources
- Keeping team colleagues, internal and external customers updated in a proactive manner.
- Responding to queries of colleagues, internal and external customers, sometimes being the first point of contact.
The Ideal Candidate
You will possess:
- Strong attention to detail and the commitment to the quality and accuracy of data.
- Demonstrate previous experience of time management skills.
- Resilience and the ability to work in a fast paced environment
- The ability to work as part of a team but also using your own initiative
- Ability to co-ordinate the work of colleagues and yourself
- Excellent organisational and communication skills.
- Experience in collating and analysing data from a variety of sources
- Experience of using Electronic Health Record systems.
If this sounds like the perfect challenge for you then please complete an application form.
If you would like to know more information about the role, then please contact Phoebe at Phoebe.Tozer@Staffordshire.gov.uk
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to a range of benefits.
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
