Job Introduction
Two vacancies have arisen for a Customer Service Business Support Assistant. Both positions are based at Marmion House, Lichfield Street, Tamworth, B79 7BZ currently, however the team will be moving to Tamworth Library in the near future.
Position 1: Permanent 18.5 hours Monday - Wednesday
Position 2: Maternity Leave cover 18.5 hours Wednesday - Friday
Please specify preferred position.
For further information please contact:
Fabia Hawkeswood - Fabia.Hawkeswood@staffordshire.gov.uk
or
Gail McMinn - Gail.Mcminn@staffordshire.gov.uk
Main Responsibility
Key Accountabilities:
• To undertake a range of Customer Care duties. This will include filtering telephone calls, answering questions from members of the public and other agencies on the services of the County Council, signposting to partner agencies, accurately recording messages to ensure effective communication and meet and greet duties as and when required.
• Completing a range of administrative tasks ensuring compliance with business processes and Service Level Agreements.
• Accurately input and maintain appropriate information systems in support of children and family’s practitioners, ensuring children’s/families/system records are kept up to date, and that the Information Performance, and Engagement Team can accurately report on performance.
• Undertake a range of financial transactions as directed including cash handling, placing orders for services/equipment, goods receipting and maintaining associated records in accordance with Financial Regulations through the County Council’s Finance and Procurement systems.
• In support of district-based practitioners produce a range of high-quality documents.
The Ideal Candidate
You'll:
- Have good written and communication skills
- Have excellent customer service skills
- Be able to work within a fast paced environment
- Have the ability to prioritise and manage your own work load
- Have experience using different computer systems and Microsoft Office
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to a range of benefits.
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
