Job Introduction
Staffordshire County Council Brokerage Service is seeking passionate individuals with experience in adult social care settings. Our Brokerage Service plays a crucial role in sourcing care and support services to meet assessed needs while achieving best value for taxpayers.
We are entering an exciting new phase, brokering appropriate and supportive services to meet the needs identified by Assessing Teams. This involves direct engagement with citizens, their family members, carers, or representatives regarding service offers and arranging timely commencement of care and support services. We are looking to recruit skilled Brokerage Liaison Officers who can manage comprehensive information, handle conflicts in line with Council policies, and manage a busy caseload with associated risks.
To better support the people of Staffordshire and our partner agencies we cover a Saturday (10am - 3pm) on a rota basis - this is currently approximately every 12 weeks. We also cover bank holidays as needed, this is usually on a rota/volunteer basis.
Main Responsibility
In this role you'll:
- Source care and support using digital systems and direct provider contact.
- Negotiate price and quality for services including residential and nursing care, home care, extra care, day care, and carer support.
- Collaborate closely with Council commissioners, commercial units, and quality assurance teams to identify and resolve market capacity gaps.
- Provide care providers with information on future and present demand.
The Ideal Candidate
You'll:
- Be a team player with excellent interpersonal skills.
- Have experience in adult social care settings (desirable but not essential).
- Have an understanding of legislative and policy context (Care Act).
- Have ability to manage caseloads and associated risks.
- Be experienced in liaising with a wide range of stakeholders and directly with citizens.
- Be skilled in handling confidential and sensitive information.
- Have ability to work under pressure, manage competing demands, and prioritize tasks.
- Have knowledge of data security requirements and compliance with policies and procedures.
- be committed to providing high-quality, customer-facing services.
Skills Required:
- Excellent interpersonal and communication skills for managing complex conversations and establishing care and support.
- Ability to prioritise and manage risks, with strong organisational skills for handling caseloads.
- Understanding of citizens' needs and aspirations, and ability to respond to family dynamics.
- Proficiency in IT systems, compliance with policies, and high accuracy in recording information.
- Resourcefulness, resilience, and problem-solving skills for identifying opportunities and working collaboratively.
Work Model: We offer a hybrid work model that supports a good work-life balance. A minimum of 2 days in the office is required, with the remaining days as home working.
“We’re happy to talk flexible working”
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Julie Lovatt at: julie.lovatt@staffordshire.gov.uk
Interviews are scheduled to take place 12 May 2025.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Attached documents
