Job Introduction
Are you looking to take your first step into a new career? Maybe you’re finishing school or college, or perhaps you’re already in the world of work and looking for a change of career. Either way, our apprenticeships will set you on the road to success.
Join us, and you’ll contribute to communities and make a difference – because we all have a part to play in bettering the lives of Staffordshire’s residents.
You can expect:
- to be supported to achieve your apprenticeship.
- all the training and the support to develop your skills and knowledge.
- a friendly, inclusive workplace where your views will be valued.
- a place where you can confidently be yourself and that that will bring out the best of you.
The Careers and Participation Service work with young people at risk of not participating in learning, or those who are not participating to provide support to enable them to engage in employment, education or training.
We are looking to recruit an enthusiastic and conscientious person to work as an apprentice within the Tracking and Engagement Team.
Main Responsibility
Main responsibilities
Tracking and Engagement Advisors follow up, engage and maintain appropriate contact with young people to ascertain whether they are currently engaged in education, employment or training.
As an apprentice in this team, you will undertake a range of customer service and administrative duties which include:
- Making telephone calls, updating client records and directing to the appropriate person.
- Completing a range of administrative tasks, processing incoming and outgoing mail, preparing resources and maintaining records, ensuring compliance with business processes
- Using a range of ICT systems, databases and Microsoft packages as part of your daily work.
The Ideal Candidate
In this apprentice role, you will need:
- Good communication skills because you will interact with lots of people externally and across the organisation through phone, email, text and letter.
- Good organisation skills and attention to detail, as you’ll be keeping data updated and working to deadlines.
- A ‘can do’ and flexible approach as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly.
- Knowledge of Microsoft Office packages, however further training will be provided.
- A passion to always give the best service.
- Be able to work flexibly including evenings and Saturday, as required.
As well as learning on the job we will develop a guided learning path for you, working with our accredited training provider, Heart of England Training Ltd. We will support you to follow an approved apprenticeship standard in Customer Service at Level 2. This should take 15-18 months.
These include specialisms in areas including:
- Interpersonal Skills
- Communication
- Influencing Skills
- Personal Organisation
- Dealing with customer conflict and challenge
You will receive continual support and be working in a team of high performing, dedicated and most importantly - friendly colleagues.
At the end of your apprenticeship, you will have developed great skills, that will help to take your career to the next level within an exciting and progressive Council.
Ideally the candidate will have the minimum of Level 1 in Maths and English, however, if not, the successful candidate will be required to achieve level 1 English and Maths and take level 2 English and Maths tests prior to completion of their Apprenticeship.
About Staffordshire County Council
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
